On behalf of the CB West football team, cheerleaders, and band members I would like to thank you for sponsoring the Drive One 4 UR School event on August 26, 2011. The teenagers loved the t-shirts and the adults really enjoyed the positive experience test driving in a relaxed atmosphere. Your staff was wonderful; Cookie, Gary, Jeff and the rest of your team. There was never a line forming because everyone was served promptly. This made all our test drivers happy and we appreciated Jeff's scheduling of Fred Beans' employees that certainly helped manage the flow. Thank you again for providing this positive experience and we hope that the word of mouth advertising will benefit your firm, because you are demonstrating your care first hand.
                                                                                                                                                                           Tammy S.

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Thank you so much for the tickets to see Cars 2. My family really enjoyed it. This is a wonderful community service that Fred Beans gives back to customers.
                                                                                                                                             Faith and Paul D.
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I just wanted to drop a quick note to say thank you for the movie last night. We had a great time. The event was put together very well. It truly pays to be a Fred Beans Auto Rewards member. Being a customer of Fred Beans since 1993 I have purchased vehicles from the Ford, GMC, and Cadillac stores and this is the first time I went to an event like this. My current vehicle, a 2008 Cadillac CTS-4 is absolutely the best vehicle I've ever driven. With well over 1,000,000 miles of experience on the road in a variety of vehicles, that says a lot. Every purchase and service experience I've had over the years has been excellent. I will be in the market in the next few months for another work truck for my company and look forward to speaking with a rep from the Ford and/or Chevy store again for that purchase. Thanks!
                                                                                                                                                                            Craig W.
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I wanted to let you know how pleased my husband and I were with the service we received at Fred Beans. We purchased a used 2005 Mitsubishi Endeavor Saturday May 15, 2010. We were very happy that you answered our email immediately and had the vehicle ready for us to view when we arrived. We also had a wonderful experience purchasing the vehicle; James Roebuck answered all of our questions and was very personable. James also followed up with us a week later, because we had the car serviced (a rear latch replaced at no cost to us). James went out of his way to make the appointment and call us the same day to make sure we were satisfied with the service we received. James is a first-rate salesman; we purchased a used vehicle and were treated like we bought new. We also wanted to say how pleased we were with the service department; we were shuttled to Perkins while our car was serviced and our car was ready for us when we returned. Everyone at Fred Beans is professional and friendly. We will be back for our next vehicle and we tell everyone about our experience. Thank you!


Michael & Tracy R


Thanks so much for the movie night with my family. We truly enjoyed Iron Man II and appreciate all of the goodies in the bag!

Ginny K., Doylestown, PA


I was at your dealership for the first time to get an oil change, and I must say that the service department was the best I have seen around.  The service manager was on the spot, no waiting.  The waiting area was so nice and clean it was like being at home.  I know exactly where I'm going to come for service again.

Robert G., Service Department Experience


The biggest reason I met with Kyle Hill is he immediately answered the questions concerning price with a number, and did not try to lure me into the dealership to give me a sales pitch.  He was very upfront with me from the start.  This got my attention.  He then followed up with a competitive price, which sealed the deal.  In fact, my father came along for the trip, and Kyle now is likely to seal the deal on another car from the same trip.  I can assure that Kyle Hill will be getting referrals from me in the future because of his straight forward, honest, low-pressure salesmanship.  A++ for Kyle!!

Bela V., Holland, PA (Fred Beans Hyundai)


Thank you for building such a knowledgeable and gracious team at Fred Beans VW in Devon.  My daughter purchased a 2007 Rabbit in Thousand Oaks, CA, and returned home last month and needed to do everything required by Pennsylvania to transfer registrations, including an inspection.

From my contact with Mercedes, who is friendly, confident, and a true ambassador for you, and who followed up with a personal phone call, to Mercedes (again) and Phil who came to my rescue when I cut my finger on a stray piece of metal in the new restroom (it has been taken care of).  I may actually join your AutoRewards program!  I believe it was Ryan who washed my car and then volunteered to remove my California plate from the front of the car while we chatted about California.  Then, Donna came running out because I left my Starbucks on her desk.

All considered, my first impression of your dealership is wonderful and I will be happy to tell as many people as I know.  Your client waiting room is cheerful, and I used your wireless service.  Now I know I can drink coffee and eat popcorn while I wait; however, the car was ready and waiting within the estimated time.

Thank you, Fred Beans and the team at Fred Beans Volkswagen.

Nan P.K., Wayne, PA (Fred Beans Volkswagen of Devon)


Dear Mike,
I wanted to drop a note to again express my gratitude for your help and patience with me, regarding my recent problem with my SRX.  Not only did you do your job, which is what we are all paid to do, you went above and beyond to make me feel that I was in the best hands I could be.  You were very professional, with that special touch of human kindness which is very rare these days.  Mr. Beans should be thankful he has someone like you to take care of the people who come to his establishment to buy vehicles.

Again thank you for all your help.  Hopefully in the future I will not have any problems with my car, however, I will be at ease knowing you will be handling it for me if I am.

Maria V., Telford, PA (Fred Beans Cadillac/Saab)


I shopped a few dealerships before deciding to come to Fred Beans, and in doing so it helped me appreciate the professionalism, friendliness and helpfulness of my Internet Salesperson, Glenn Davis.  He is not a pushy salesperson, yet he is there to answer any and all questions for his customers.  I truly appreciated his time and the attention that I received when I bought my car.

Mary K., Souderton, PA (Fred Beans Chevrolet of Limerick)

I emailed many dealerships in the area and Bob was the ONLY one to respond in a timely fashion with all the information that I required.  I am more than disgusted with most of the other dealerships in the area and how many had placed me on their automated mailing lists without answering my questions.  If you had the automobile that we require, we surely would have made the purchase from your dealership solely on the basis of Bob's information.  Thanks!

Amy B., Bucks County, PA (Fred Beans Dodge Chrysler Jeep)


I had spoken to another internet sales person previously and almost took my business to another dealer. Antonia call and was persistent, pleasant, accommodating, knowledgeable, and kind. I scheduled an appointment for Saturday at 2:30 and met with Lou Levine. Within 15 minutes I had made my decision to buy the car.

I want to thank Antonia and Lou for their commitment to the customer. I am a Fred Bean customer for life. As soon as I can I'll be back to get my wife into a new Fred Bean Nissan.  Thanks again!

Roy B., Chalfont, PA (Fred Beans Nissan of Doylestown)


On behalf of Heritage Building Group, I would like to send a note of recognition about Mike Kilgus.

Mike's service is continually excellent; his customer care is over the top, and he is always willing to go the extra mile.

Kudos to Fred Beans!

Susan B., Jamison, PA (Fred Beans Ford Lincoln Mercury Mitsubishi)


Just wanted to say thanks again to you and Fred Beans for the night at the movies.  We all enjoyed the movie and appreciated the free tix!!  What a nice way to show appreciation for your customers.

Also, the Sex and the City movie was awesome.  Two theaters were going at once at midnight night and they were both packed.  You have to see it!!

Thank you again.  I'm sure I'll be running into you again somewhere!

Donna M., Doylestown Hospital (AutoRewards Member)!


We would like to take this time to personally thank Fred Beans Ford, Frank Fatiga, and Ryan Gottshall for going above and beyond on our recent purchase of two 2010 Ford Escapes.

Frank was our Salesman when we arrived and went out of his way to make sure I liked the Ford Escape. Frank allowed me to test drive the car and allowed me to drive on different roads making sure the car was just right. Ryan appraised my old car and didn't give up with the price until we were fully satisfied. Frank and Ryan really worked together to make a happy customer!

My family and I are highly satisfied with the service we received at Fred Beans Ford and how wonderful Frank and Ryan were. Frank and Ryan even had their detail department, who put pin stripes on our cars, come in on a Saturday when they are usually off to fit the schedules of my sister and I. We just can't thank Fred Beans Ford, Frank, and Ryan in making our dreams of buying two Ford Escapes come true. We were so pleased with the service; we sent our brother and sister in law to Fred Beans for their Ford Escape! We will be sending more people to Fred Beans Ford and expressing how happy and satisfied we are with our purchases!

Thanks for your time and wonderful service. We look forward to retuning to Fred Beans in the future for car purchases.
Sincerly,
Bill, Laura, & Monica, K
(Fred Beans Ford Lincoln Mercury)




I cannot say thank you enough for the outstanding support I received from three of your sales associates during my recent experience in trading my Land Rover Discovery in for a GMC Sierra. The sales team included Bob Dinkel, Joshua Shirey and Mark Hermann.

They all possessed an uncanny sense of compassion and went out of their way to ensure that my needs were met. In addition, this deal would not have happened without Mr. Dinkel whose business acumen and knowledge of all options available....made the difference.

As a retired military officer, acts of extreme professionalism and kindness are extremely refreshing. I hope this letter may make a difference in their life as much as they have in mine.

Very Respectfully,
Bernie B




Dear Mr. Beans,

As a thrilled owner of a 2011 Impala, just purchased at your dealership on November 30th, I just felt that I had to let you know of the thoroughly pleasant experience I had while making my big decision to purchase a new vehicle. From Larry Storm to Charles Paris, everyone at your dealership, made it a comfortable and stress free experience. This is another reason why I will continue to be a loyal customer. I have dealt with everyone from Donna in reception to the entire service team over these past twelve years with my 1998 Lumina, and I just wanted you to know that they really define A+ customer service.

Friends often ask me, "Why do you go all the way to Beans in Doylestown to have your car serviced?" I always answer, "I like the way they treat their customers."
Sincerely,
Diana H.




                  








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We are committed to being the Best Automotive Organization in the Country.

Our people are the best in the business and I have full confidence that you will receive the very best treatment whether you are here to buy a vehicle, have one fixed, or just have a question answered.

If for any reason you do not receive what you consider to be the very best treatment, please call me 24 hours a day, 7 days a week, collect if you're out of town, at the following numbers.

Office: 215.348.2900

Home: 215.230.7697


We are committed to being the best, but we can't do it if you are not 100% satisfied.

Sincerely,